At UavKart, we are committed to ensuring customer satisfaction. Our Return and Replacement Policy is designed to provide a seamless and convenient process for addressing concerns related to received products.

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1. Return Eligibility

• Products are eligible for return or replacement within 5 days of the delivery date.

• To qualify, the product must be unused, in its original packaging, and in the same condition as when it was received.

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2. Return Process

• To initiate a return or replacement, customers must contact our customer support team via email or phone.

• Customers must provide their order number, details of the item(s) to be returned along with their respective serial numbers, and a reason or description of the issue.

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3. Return Authorization and Instructions

• Once the return request is approved, customers will receive a Return Merchandise Authorization (RMA) number along with detailed return instructions.

• The RMA number must be clearly marked on the outside of the return package.

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4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error by UavKart (e.g., incorrect item shipped or product defect).

• Using a trackable shipping service is recommended to ensure the safe arrival of the return package.

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5. Inspection and Refund/Replacement Process

• Once the returned item is received, our team will inspect it to confirm its condition and eligibility for a refund or replacement.

• Refunds will be processed within 7-10 business days after the inspection and approval of the returned product.

• Replacements will be shipped based on product availability. Standard delivery applies unless expedited shipping is requested and paid for by the customer.

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6. Defective or Damaged Products

• If a product arrives defective or damaged, customers must notify UavKart within 48 hours of receipt.

• Proof of damage (e.g., photos) may be required to evaluate and process a replacement or refund.

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7. Non-Returnable Items

• Certain items may be ineligible for return or replacement. These exclusions will be clearly mentioned at the time of purchase.

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8. Warranty Coverage

• Some products come with a manufacturer’s warranty of up to one year. Warranty claims should be directed to UavKart, and products will be replaced as per the manufacturer's warranty terms.

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9. Customer Support

• Our customer support team is available to address any queries or concerns related to returns, replacements, or refunds. We are dedicated to providing excellent service throughout the process.

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This policy is subject to change without prior notice. Any updates will be reflected on our website.

For inquiries or assistance, please contact our customer support team.
Thank you for choosing UavKart!